FAQs
What payment methods do you accept?
We accept all major credit/debit cards (VISA, Mastercard, AMEX, Discover). Unfortunately, we don't accept cash on delivery payments (COD) in our online shop.
How is my order processing and how long is the processing time?
Normal processing of orders is 2-5 days after we received your payment depending on the volume of orders. We serve orders, on a first come, first serve basis. After we received your payment, you will receive an order confirmation.
Once the order has been shipped, you will receive a tracking number or you may log into your account and track your orders. Please give us consideration and time allowance in both processing and shipping your orders especially if the items are on high demand. Rest assured that we are doing our best to serve you in order to give you the satisfaction that you deserve. Please see shipping and delivery details below for other details. For other concerns, please feel free to contact our support team at sales@greenlivingcare.store.
Can you provide me with a tracking number?
You can track your order under “Track Your Order” on the menu bar. You will receive an email with a tracking number once your order is shipped.
Do you ship worldwide?
We only accept Hong Kong & US & Canada shipment at this moment.
I've entered a wrong shipping address! Can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.
Can I cancel my order after it's been placed?
Yes, it is possible to cancel within the first day following payment. Please contact us immediately. However, we cannot cancel if it has been already processed and/or shipped.
Invalid Reasons:
- Buyer no longer wants the items - This is the most common example which GREEN LIVING CARE STORE does not tolerate. Buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
- Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Are there customs, taxes, duties, and/or tariffs?
We are not responsible for customs, taxes, duties, and tariffs. Unfortunately, we have no control over that, it all deals with laws and regulations in your respective country. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. GREEN LIVING CARE STORE is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
If the order arrives at your country and…
- The customer refuses to accept the package
- No attempt is made in the country of destination to deliver the package.
GREEN LIVING CARE STORE reserves the right to abandon the package(s) and will not be responsible for any refund.
What is the return policy?
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us immediately (within one week) at sales@greenlivingcare.store with details/photos of the product and the defect.
We will fully examine the photos and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product (Buyer is responsible for paying the shipping cost) or refund the 80% of its purchase price, using the original method of payment.
Will my order come in one package?
In order for us to get the items to you as fast as possible some items may be shipped in separate packages.
Shipping Information
Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, we are unable to guarantee shipping times. These are only estimates. Please also see delivery information above. If you require expedited shipping, please contact us for availability and pricing.
ORDER PROCESSING
Please allow 3-5 days for your order to process. Be sure to add this duration to your shipping time estimates.
IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information (delivery address). We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.